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Client Testimonials

“It is such a benefit to have this type of agency in our area and to know when we refer a patient or recommend this agency to someone, that they will be taken excellent care of.”
- Diane

“A First Name Basis is doing everything that they possibly can for my 94 year old mother so that she can stay in her own home, by providing her with dependable, qualified caregivers.”
- Jane

“We highly recommend this agency to anyone who is seeking compassionate skilled caregivers to supplement their in-home or nursing home care schedules.”
- Courtney

“A First Name Basis has proven to be a very valuable resource with coordinating the application process for the VA Aid & Attendance Program. ”
- Kelly

“They're good at communicating with my son because they have a good relationship with him. They know how to get things done and they listen to him. ”
- Brandon

“They are always on time, and if they have chores to do, they do them promptly. ”
- Carolyn

“There was nobody to get a prescription for my mom, and the caregiver called on her day off and said that she was going to get it!”
- Earline

“Their staff was very dedicated and became like friends to us.”
- Virginia

“I am my mother's primary caregiver, so it has relieved me of the visits that I have to make.”
- Betty

“I asked to make sure that they don't send a new caregiver everyday and they've sent the same ones.”
- James

High Quality Care

At A First Name Basis Home Care, our Caregivers are passionate about providing in-home care to those in need on a daily basis. We thoroughly screen our experienced staff of Home Health Aides, Certified Nursing Assistants, Licensed Vocational Nurses, and professional caregivers with our 21-Point Screening Process. In addition, our Caregiver Compatibility Guarantee takes into consideration 5 dimensions of compatibility, because we understand that choosing the right Caregiver to care for you or your loved one is an important decision.

A First Name Basis Home Care has clients of all types across the personality spectrum.  We will do what we can to match a caregiver with the personality suitable for the client.  If, by any chance, our senior clients feel more comfortable with another Caregiver, we are happy to re-evaluate their present situation at no additional charge and find a different caregiver for them.

A First Name Basis Home Care is proud to be a member of the Home Care Association of America and the Better Business Bureau (BBB), organizations that hold their businesses to the highest ethical and legal standards. In 2017, A First Name Basis was recognized by the Better Business Bureau in Acadiana, Parish LA, as the Ethical Business of the Year.

A First Name Basis Home Care employs all of our Caregivers, pays their payroll taxes, social security and healthcare payments, and assumes liability for the staff. We adhere to the highest standard of hiring practices, carefully verifying our Caregiver’s eligibility to work in the United States and conducting nationwide criminal background checks. You can be confident that A First Name Basis Home Care complies with all standards of professional conduct. A First Name Basis Home Care is dedicated to providing responsible and highest quality of in home care.

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24 Hour Availability

The need for home care doesn’t always come at a convenient time, wouldn’t it be nice to have a Caregiver agency that is always available to you? When you sign up with A First Name Basis Home Care, you have access to a Care Coordinator 24-hours a day, 7-days a week. Whether you’d like to make some changes to your care plan, update your schedule, or simply inquire about our Personal Care services, you can always connect with a live person immediately.

Our support staff at A First Name Basis Home Care works around-the-clock, because we know that caring for people is a responsibility that never stops. Emergencies often take place in the middle of the night, so we are here to provide you with the support you need, when you need it. You can trust our live Care Coordinators to consistently help you address and recover from the situation at any time of day or night.

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Personalized Services

Our wide range of personal care, companionship care, and respite services can be mixed and matched to fit your individual needs. Whether you or your loved one need 24-hour care, or just a little bit of occasional assistance with specific activities, we can work with you to create a customized care plan. Visit our Services page to learn more about what we offer and how we can tailor our services to fit your needs.

To better meet your needs, A First Name Basis created the Caregiver Compatibility Guarantee. We know every personality is different and so we take great care in ensuring that our senior clients are matched with caretakers who best match their personalities and interests. When caregivers spend a great deal of time with seniors and their families, they often become a trusted family friend.

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Caregiver Selection

A First Name Basis Home Care only employs the most passionate, dedicated, and qualified Caregivers to look after our senior clients. Our 21-Point screening process and high standards have helped us continuously select and retain quality caregivers – some of our caregivers have worked with us since our company was founded!

Only the top 10% of applicants are selected to be caregivers with A First Name Basis, after which each caretaker goes through a structured training program. We consider our caregivers to be the best in the industry. Each of our caregivers undergoes the following:

  1. Professional caregiving experience verified
  2. Personal interview to determine qualifications, experience, & skill set
  3. Caregiver competency examination based on emergency situations and scenarios in home care
  4. Examination based on bloodborne illness and pathogens
  5. HIPAA examination based on patient privacy and rights
  6. Integrity and ethics testing
  7. Physical capabilities assessment
  8. Interview assessing the candidates professional experience as a caregiver
  9. Interview to evaluate personal characteristics
  10. Skill set evaluation
  11. Employment eligibility verification
  12. Verification of professional caregiving references
  13. Driver safety quiz and DMV check
  14. Nationwide sex offender check
  15. Office of Inspector General fraud and exclusions check
  16. Nationwide criminal background check
  17. Caregiver orientation and exam on policies and procedures of A First Name Basis Home Care
  18. Fall prevention certification program
  19. Alzheimer’s and dementia care training
  20. CPR certification
  21. First Aid training

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Real-Time Caregiver
Monitoring

Each of our caregivers has been carefully selected after completing and passing our 21-point screening process. Once our caretakers become part of the team, we provide them with extensive training to ensure that they are well-prepared to provide the best in-home care for you or your loved one.

When you or your loved one rely on the care provided by A First Name Basis, timeliness is important to you. We understand the importance of punctuality, so we oversee our caregivers’ visits with our Real Time Caregiver Monitoring System.

The Caregiver Monitoring System allows us to log and notate the shifts our caregivers have scheduled and record their attendance in real time. If a caregiver does not arrive at their scheduled home promptly, A First Name Basis is notified. We immediately and continuously reach out to the caregiver until it is verified that he or she has arrived at the scheduled home safely.

Real Time Caregiver Monitoring provides A First Name Basis Home Care with countless benefits, including reducing manual documentation and minimizing potential human error. Most importantly, it improves communication between our caregivers and our offices, so that we can provide better in-home care for you and your loved ones.

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