In-Home Care Provider FAQs

When choosing an in-home care provider, it’s important to ask certain questions to make sure the company you may be working with is qualified. In most cases, caregivers spend a lot of time with their clients, so having someone your family can trust is important. Below is a list of questions you should typically consider when choosing a provider:

 

How does an in-home care provider like A First Name Basis select its caregivers?

Our applicants are drug screened, background checked, and reference checked. Our caregivers range in age, experience, sex and race. Our caregivers are thoroughly questioned during interviewing, and our Director of Client Care focuses heavily on learning the personalities of our caregivers and clients to ensure the best possible match.

 

Is A First Name Basis licensed, insured and bonded? Are your caregivers licensed?

A First Name Basis is licensed, insured and bonded. We have taken the necessary precautions to protect the liability of our clients. Since our caregivers range in experience, some of them are licensed, while some of them are experts in their field due to their years of hands-on experience.

 

Do I have to sign a contract? Do I have to commit to a certain amount of hours of service?

We do ask our clients to sign a non-binding agreement, not tying them into any service minimum, but to ensure them that our company is agreeing to provide a service to them as a client in their home or current living situation. Our agreement also discusses care and pricing options, and is a statement of agreement between both parties.

 

Why should I use an agency, such as A First Name Basis, when I can hire a family friend?

Using an agency, such as A First Name Basis, guarantees that anyone working in a client’s home is insured and bonded. It also ensures that if a caregiver needs time off, or has a family emergency, another caregiver can work in their place. Not having someone for back-up can leave family, and the client, in a bind. It’s also important to use an agency when filing claims for long-term care insurance.

 

How quickly can I start services?

Typically, service requests can be filled within two (2) hours. We do ask for as much advanced notice as possible to make sure the necessary paperwork and assessment is done prior to staffing the client. We also like to meet our clients prior to starting services with them to ensure we match them with the perfect caregiver.

 

What are the payment options?

A First Name Basis accepts long-term care insurance, Worker’s Compensation, VA Aid and Attendance benefits, and private pay. We will assist clients in establishing insurance claims, as well as applying for VA benefits.

 

Can I meet my caregiver in advance?

With enough notice before staffing a shift, a client can request to meet their potential caregiver prior to service. In last minute situations, this option may not be available.

 

Are your caregivers’ employees of  A First Name Basis, or are they independent contractors?

We hire our caregivers directly, and offer them insurance, and a variety of employment benefits. A First Name Basis pays all required federal and state taxes as well as employer Social Security taxes.

 

Do you provide references or testimonials from other clients?

We have some of our clients’ testimonials on our site. Click here to read more.

 

How can I trust A First Name Basis with the care of my loved one or myself?

A First Name Basis strives to be the leading provider of in-home care services in Louisiana and Mississippi. We spend a lot of time getting to know our clients and caregivers. Being locally owned and operated, we offer our clients flexibility and options that may not be available with similar franchised companies.

 

A First Name Basis also offers the Live Smart Guarantee which is:

 

  • We guarantee your satisfaction
  • We guarantee our team is professional, attentive and friendly
  • We guarantee a tailored plan to meet the client’s needs

 

If you have additional questions, or would like to find out about services available in your area,
please contact: 877.557.5525